The most frequently asked questions

Here you will find a selection of the questions we get asked most often. If your question isn’t here, be sure to get in touch. We’d like to make sure you achieve the long-term results you always wanted. 

You do not need a referral to see one of our Physiotherapists.
The most common reason someone comes to a physio is when they are in pain, but it is not the only reason. As Physiotherapists we can also help those that feel they are not moving well, want to improve their posture, strength, flexibility or performance.

At RedoHealth we practice ConnectTherapy™ and the Thoracic Ring Approach™ – which means that we look at your whole body. We have a special interest in persistent or recurrent injuries, but see patients from acute to chronic stages of injury. We find that by understanding the interconnectedness of the human body and the influences of both internal and external factors on your movement we are able to find the driver for your problem (related to pain, function and/or performance) and offer you both short term pain relief and a long term strategy for getting you back to doing what you love!

In your follow-up treatments we are always re-assessing your movement and progress. This will again involve feeling your body as you move through a variety of tasks. We combine movement and manual therapy, so often do manual releases through different movements, positions and most importantly through your exercises. We will also review your exercises, progress your exercises and address any questions or concerns you have. As your improve, progress and work towards new goals we will continually adjust and adapt your treatment plan and exercise program.

If you have had any scans (MRI, CT scan, ultrasound) or investigations we recommend you bring your scans and reports to your first appointment. Your Physiotherapist will determine if any scans are warranted at your first appointment. Scans are most helpful when we want to rule out pathology (fracture, tendinopathy, disc bulge) or refer you on to a specialist or surgeon.
We recommend that you wear loose fitting clothing that allows us to view your injured area. We recommend shorts and that women wear a bra that doesn’t cover their spine/upper back area.
We are open 7am – 7pm Monday to Thursday, 7am – 5pm Fridays and 8am – 1pm Saturdays so we will always have availability to see you around your busy schedule.
For those local to the clinic we can easily see you in your home. Home visits are not offered by all therapists.

While we have a special interest in persistent pain and recurrent injuries we treat a variety of injuries from the acute to chronic stage.

Common injuries we treat:

  • Headaches/Migraines
  • Vertigo
  • Acute Wry Neck
  • Shoulder impingement
  • Rotator cuff pathology (tears, strains)
  • Neck pain, muscle spasms, restricted movement
  • Upper back/scapular pain/tension
  • Rib pain, sensitivity, restricting movement/breathing
  • Lower back pain
  • Disc bulges, radiculopathies
  • Hip pain, bursitis
  • Patellofemoral pain syndrome
  • Post surgical conditions: shoulder reconstruction, knee reconstruction, fracture/dislocation, spinal surgery
  • Plantar fasciitis, heel pain

When you come in for your physiotherapy assessment we want to hear your story – what’s been going in the past and what your current difficulties are. We will ask you a variety of questions about your injury, health and movement/exercise. This gives us the chance to connect and really understand all the current influences and their connections (in your body and your life) on how you feel and how you move.

Your physical assessment will involve a gait analysis and a movement screening process whereby we identify your key driver (s) by both looking at and feeling you move through a variety of tasks. Based on our findings we will come up with a plan of treatment.

Regarding treatment in the first session, how much and the types of intervention depends on what you are coming in for and how much time we need to get a full understanding of your story.

For acute single area problems your first session will definitely involve a combination of advice, exercises and manual therapy.

For those coming in with more recurrent or chronic problems we may spend more time on your story and physical assessment and your “treatment” may involve more advice and exercise to start with more manual treatment in your first treatment session.

If you have a more persistent problem with multiple areas of pain we do offer longer – 90 minute initial consultations that will allow us to give you more hands-on treatment in the first session. These are also helpful if you are traveling a far distance to come see us. Please call us to book a longer initial consultation.

We practice differently in our clinic. We use ConnectTherapy™, a whole body framework for assessment and treatment. We run longer sessions as it allows us to cover and achieve more in one session, potentially creating the option of less frequent sessions or a shorter phase of treatment before successful discharge. It also allows us more time for questions, troubleshooting, movement/exercise or other things you and your therapist feel are important.
This will depend on you, your injury and your goals. Based on your assessment, your therapist will be able to provide a prognosis and how long it will take to help you achieve your goals.
ConnectTherapy™ is a functional whole body-whole person approach of physiotherapy assessment and treatment, developed by Canadian Physiotherapist Dr LJ Lee. In using this approach, we assess and explore connections within your body and how different areas of your body are connected. By performing a functional movement analysis we aim to find the underlying cause, which we call your driver to determine what signs and symptoms are relevant to treat and which are not, but due to compensation. ConnectTherapy utilizes a variety of self-management tools that empower you to treat and progress yourself.
Yes. All of our Physiotherapists are registered with all health funds. We have a HICAPS terminal on site so we can swipe your card on site. Your health fund may offer a digital card (mobile) and our terminal allows this function. In order to find out how much your health fund will cover you will need to contact them directly. For your reference, the initial consultation code is 500 and the follow-up consultation codes are 505 and 506.
Yes we do. Your Doctor will need to complete a Chronic Disease Management Plan (formerly known as Enhanced Primary Care or EPC plan). We are not a bulk billing facility so you will need to pay the full fee. If you bring your Medicare card and a EFTPOS card we can provide the rebate to a cheque or savings account on site.
Yes we do. Our therapists Brendan and Sky are both SIRA registered providers. To book an appointment under Work Cover or CTP you will need to call the clinic on 8021 2180 and provide us with your claim number, insurance company and the contact details (phone and email) for your case manager.


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